Privacy Policy

1. Who we are

GensanWeb is a website design, SEO, and web development business based in General Santos City, South Cotabato, Philippines. In this policy, "we" and "us" mean GensanWeb, and "you" means anyone who visits this website, contacts us, or signs in to a client account.

We decide how your personal information is used, so we are responsible for it under the Data Privacy Act of 2012 (Republic Act No. 10173). For any privacy question or request, email us at gensanweb@gmail.com.

This policy covers this website (gensanweb.com), its forms and client accounts, and the information you send us by email, phone, or messaging apps.

2. Information we collect

When you send a form

Our contact forms ask for your name, your business name, your phone number or email address, the type of help you need, and your message.

Our free website preview form also asks about your business, so we can design a preview that looks like it: its Facebook page, current website, Google Maps listing, Instagram or TikTok, what it does, its city or town, its products or services, its customers, what you want the website to do, whether you have a logo, and the colors, style, and websites you like. Only your name, business name, contact details, type of business, and city are required. It also asks what makes your business special, and you can upload your logo and up to 3 photos. Big photos are made smaller on your own device before they're sent, and only GensanWeb can open them.

Our e-commerce quote form asks about your store, so we can price it: where you sell now, whether you need an online store, how many products, orders, and staff you have, the features you need, when you need it, and an optional budget.

Please don't send sensitive personal information, such as government ID numbers, health information, or passwords, through our forms.

When you create or use a client account

• Sign in with Google: Google shares your name, email address, and profile photo with us. We never see your Google password.
• Email and password: we keep your email address. Your password is stored only in scrambled (hashed) form by our account provider, so nobody at GensanWeb can read it.
• Account records: when your account was created and when you last signed in.
• What you send from your dashboard: design requests, messages to us and any photos you attach, files we ask you for (such as your logo, product photos, or menu), your answers to previews and quotes, and payment receipts (a screenshot or photo of your receipt, and the reference number if you add it).
• What we add for you: your design previews, project progress, quotes and invoices, your live website's details (such as its link and renewal dates), and monthly reports if you have a care plan.

Your dashboard shows the requests you sent while signed in, and free preview requests sent from our website with the same email address you sign in with.

When you pay us

You pay by GCash, InstaPay, or bank transfer from your own app, so we never see or store card numbers or passwords. GCash, InstaPay, and your bank process the payment under their own terms. A receipt can show your name, part of your account number, and a reference number, so please send only the receipt we ask for.

When you contact us directly

If you email, call, or message us on Facebook Messenger, Viber, or WhatsApp, we receive whatever information you choose to include. If you become a client, you may also send us materials for your website, such as text, photos, and logos.

Collected automatically

• Analytics: this website uses Google Analytics to understand how visitors use it, for example which pages are viewed, how long people stay, what type of device and browser they use, their approximate location (city or country), and how they found the website. Google Analytics uses cookies to do this. We also record when a form is sent successfully, but not what was written in it. We use this information only in summary form, to improve the website. Google processes it under the Google Privacy Policy, and explains how it uses data from sites that use its services. You can block cookies in your browser settings, or install the Google Analytics opt-out browser add-on.
• Staying signed in: when you sign in to your client account, your browser stores a sign-in token in its local storage so you stay signed in. It is removed when you sign out.
• Live demos: our sample systems, such as the restaurant and e-commerce demos, save the made-up data you enter in your own browser only. It is not sent to us. Please don't type real customer information into a demo.
• Fonts: this website loads its fonts from Google Fonts. When a page loads, your browser connects to Google's servers, which receive technical information such as your IP address and browser type.
• Hosting: this website is hosted by Netlify. Like most web hosts, Netlify's servers record basic technical information about each visit, such as your IP address, browser type, the page requested, and the time, to deliver the website and keep it secure.

This website does not use advertising cookies.

3. How we use your information

We use your information to:

• reply to your inquiry
• design your free homepage preview, if you ask for one
• prepare a quote for your project
• provide our services if you become a client
• run your client account and show you the status of your requests
• send you account emails, such as email confirmation and password reset links
• keep a record of our communication with you
• understand, in summary form, how visitors use this website so we can improve it
• keep this website and your account secure, for example by filtering out spam

We use your information because you ask us to (for example, when you request a preview or a quote), to take steps toward or carry out a service agreement with you, and for our legitimate interest in running and improving this website. Where the law requires your consent, we ask for it.

We don't send marketing newsletters. If that ever changes, we will ask for your permission first, and you will be able to unsubscribe at any time.

We do not sell or rent your personal information.

4. Who we share it with

We share your information only with the service providers we use to run this website and our business, and only what they need to do their job:

• Supabase stores free preview requests, client accounts, project details, quotes and invoices, and the messages you send us from your dashboard in a secure database. It also keeps the photos, files, and receipts you upload, including the logo and photos sent with the free preview form, in private storage, and handles signing in, including account emails. See the Supabase Privacy Policy.
• FormSubmit delivers form submissions to our email, along with short notices about activity in your client account, such as a new message, a design request, or a file you sent. The details you enter, including what you write in a message, pass through its system on the way to us. FormSubmit's documentation says it keeps submissions for 30 days. See formsubmit.co.
• Google provides our business email (gensanweb@gmail.com is a Gmail account), Google Analytics, Google Fonts, and Google sign-in if you choose it. See the Google Privacy Policy.
• Netlify hosts this website. See the Netlify Privacy Statement.

Some of these providers store information on servers outside the Philippines. We choose providers that protect personal information, and we only use them for the purposes in this policy.

If you contact us through Facebook Messenger, Viber, or WhatsApp, those platforms also process your messages under their own privacy policies.

We may also disclose information when the law requires it, for example to comply with a court order.

5. Websites and systems we build for you

When we build a website or system for your business, such as an online store or a management system, the information your customers and staff enter into it belongs to your business, and your business decides how it is used. We only access it to build, host, fix, or support your website or system, as agreed with you, and we don't use it for anything else.

Systems that need a database run on a database service such as Supabase, under a subscription paid by your business. If your website collects personal information from your own customers, your business is responsible for telling them how it is used, for example with its own privacy policy. We can help you set one up.

6. How long we keep it

• Inquiries and preview requests from people who don't become clients: up to 12 months after our last contact, then deleted.
• Client project records, such as agreements, invoices, and project messages: for as long as we work together, and afterward for as long as Philippine tax and business laws require.
• Client accounts: until you ask us to delete your account. We may also delete accounts that haven't been used for 2 years.
• Analytics data: kept in summary form by Google Analytics under its data retention settings.

7. How we protect it

• Only GensanWeb can access form submissions, our business email, and our database.
• Our database lets website visitors add a request, but not read, change, or delete anyone's information. Each signed-in client can see only their own requests, messages, files, and invoices.
• Photos, files, and receipts are kept in private storage. They open only for you and GensanWeb, through temporary secure links.
• This website and all its forms use a secure (HTTPS) connection.
• Passwords are stored in scrambled (hashed) form, never as plain text.

No system is completely secure. If a security breach affects your personal information, we will tell you, and the National Privacy Commission where the law requires it.

8. Your rights

Under the Data Privacy Act of 2012, you have the right to:

• be informed about how your personal information is used (this policy)
• access the personal information we have about you
• correct information that is wrong or incomplete
• object to how we use it, or withdraw your consent
• ask us to delete or block it
• get a copy of it in a common electronic format
• claim compensation if you are harmed by the misuse of your information
• file a complaint with the National Privacy Commission

To make a request, including deleting your client account, email gensanweb@gmail.com from the email address you used with us, or tell us how we can confirm it's you. We aim to reply within 15 working days.

If you're not satisfied with our reply, you can contact the National Privacy Commission.

9. Children

This website and our services are for businesses. We don't knowingly collect information from children under 18. If you believe a child has sent us information, contact us and we will delete it.

10. Changes to this policy

We will update this page when the way we handle information changes, for example if we add a new service. The "Last updated" date at the top shows when it last changed.

11. Contact us

For questions about this policy or your information, contact us:

• Email: gensanweb@gmail.com
• Phone: 0936 693 5944
• Location: General Santos City, South Cotabato, Philippines

See also our Website Terms.